You may not realize how important good customer service is until you are faced with its opposite: bad customer service. Of course, the context is always relevant – you may not expect your fast food server to go above and beyond, but would you accept a low standard of service from your logistics representative? When you face a serious problem, always a possibility in shipping, you want to know that the person helping you is solution-oriented with your interests in mind. At MTS Logistics, you will find just that.
We work to go far beyond good customer service.
We set our minimum at excellent, and strive for exceptional. Our team understands the attention needed for every shipment. We make it our highest priority to find every possible solution, because we know the importance of having the highest standard of customer service.
That is why we, as a company, are proud of our commitment to remaining ISO 9001:2008 certified, and it is why we require all our employees to undergo yearly training recap sessions. Our people are highly prepared to take on our endeavor to be the best partner for all your logistics needs.
So, to celebrate National Customer Service Week and to give you a chance to see firsthand the fantastic team we are proud to boast, we are offering a free study to provide the best logistical solution for your international shipments.
The study will include analysis your cargo’s requirements, international regulations to consider at POL and POD, and many other facets involved in the secure, timely, and cost-friendly movement of your shipments.