MSC, the world’s largest ocean shipping company which serving with a fleet of 830 vessel across 520 ports, will collaborate with NYSHEX to develop and improve ocean contracts, commercial staff management, and automatic alarms on upcoming milestones and booking/route patterns.
Through this collaboration, NYSHEX will enhance commercial awareness and visibility in real-time vessel schedules for MSC, promoting efficiency and proactivity.
Alongside this digital transformation, MSC emphasizes the importance of providing a “personal touch” through its agents, aiming to make customers feel valued and prioritizing customer satisfaction in both sales and after-sales services.
“The NYSHEX solution will give us greater visibility of our ocean contracts, with real-time monitoring and automated alerts on booking patterns. It will enable us to streamline the way we fulfil contracts and resolve exceptions, keeping our customers at the heart of every discussion and decision”, said André Simha, CDIO of MSC
Meanwhile, another industry giant, CMA CGM, recently announced a strategic partnership with Google to integrate an AI system into its global operational processes.
CMA CGM is expected to benefit from AI solutions and expertise in various areas such as real-time container tracking, live vessel schedules, customer services, and inventory management. The partnership aims to enhance decision-making processes across its operations. Each program and tool developed under this collaboration will be tailored to support users in streamlining various operational workflows.
Rodolphe Saadé, Chairman and CEO of CMA CGM, said he is excited to accelerate AI adoption across the group’s operations. “This collaboration aligns with our digital roadmap and investments, marking a crucial step in our transformation strategy. Together with Google, we will lead the digital revolution in shipping, logistics, and media, optimize our processes, and enhance our competitive edge. We are committed to driving innovation with tangible benefits for our staff members and our customers,” he said.
At MTS, we are taking necessary steps in the increasingly digitalized industry through our state-of-the-art software.
To provide faster and more efficient service to our customers, we have developed a “Purchase Order Management” system.
Through this system, our customers can track all their shipments from a single platform and also pay their invoices conveniently within the same platform. With MTS, you can manage your shipments seamlessly by simply using your mobile phone to track your cargo every step of the way.
With the current Purchase Order Management system, an American buyer can already track the location of their cargo and whether it has been loaded. With the upcoming update, they will be able to track whether their cargo has been loaded onto a truck at the loading depot and whether it has begun moving to the port.
These advancements underscore how rapidly information flow is evolving within the industry. Companies that prioritize customer satisfaction and leverage such technological developments will distinguish themselves and become more preferred by customers.
You can learn more about the MTS Logistics PO Management and Supply Chain software by clicking here.
