The Month of Improvement


Continual improvement and trainings are very crucial, especially in the shipping and logistics industry, which is very dynamic and where change happens all the time. The learning curve is shortening day-by-day, and the technology is helping to improve the lives of many. As one of the oldest industries in the world, international shipping has been one of the industries that is adopting technology slower when compared to others, due to the complex procedures involved. However, change is now happening fast. It is not only about shipping from point A to B, but also about the follow ups when there are customs exams, when a damaged good arrives, or when there is a container that was loaded heavier than it was supposed to be. There are many other possible issues that may be faced daily.

Constant market fluctuations in some trade lanes leave many industry experts trying to forecast the future, when providing suggestions to customers, rather than the exact data. Technology will not be able to change the human touch factor within the shipping industry, but it will complement it and help improve the processes, visibility, and communication.

At MTS Logistics, trainings and continual improvement are very important.

We put great deal of importance on these with continuous trainings, both internal, and with the help of our outside training consultant partners.

This year, we named the month of September as the “Month of Improvement.” For this reason, we had many different training sessions performed throughout the company in September. It is impossible to fit all of the areas of desired improvement into only one month, but we selected the month of September to do this in a more organized fashion, and celebrate the change. Change is constant and undeniable.

Personal Improvement, constant change, and being open-minded about change, go hand-in-hand.

In order to keep up with changes all around us, constant improvement is a must. Working with many different countries, one must have a broad knowledge about theĀ rules and regulations of the particular country, along with the culture, shipping patterns, commodity information, and geographical sourcing areas for a particular commodity. This is a must – with the help of web search, anything is possible these days, but having in-depth knowledge and experience can not be replaced by anything.

For these reasons, we have covered many different topics from the incoterms, compliance, and customer service skills, to many other beneficial topics this month for our operations, and sales, teams.

There were not only usual sales and customer service trainings, but we also went through important topics, such as raising our frequency, public speaking, and many other interesting topics, which the MTS Logistics team enjoyed. In the end, we did notĀ forget to celebrate the Month of Improvement with some drinks at a place close to our Manhattan office.

As Tolstoy said, “Everyone thinks of changing the world, but no one thinks of changing himself.” We should start working on ourselves to make a greater change, and it should start today.

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Serkan Kavas
Serkan Kavas was born and raised in Turkey. He graduated from Dokuz Eylul University with a Degree in Business Administration in 2001. He had an internship in Germany at a major industrial company after college. He worked at their family business in Turkey and managed their exports from Turkey to Europe. He moved to the U.S. to continue his education in New York and obtained his MBA degree with International Business concentration at New York Institute of Technology in 2005. After graduation he was recruited by MTS Logistics and he has been working at the company since 2005. Serkan worked his way up from the entry level to operations manager and to his current position as our VP of Imports at MTS Logistics. He wears different hats daily with different responsibilities. He has vast knowledge, experience, and understanding of all aspects of logistics, freight, and the supply chain. His focus now is to help develop our import department and help our company move forward.